FAQs

Which delivery service do you use?

We use [provider]’s tracked 48hr service for all standard UK delivery on orders received before 12pm (noon) Mon - Fri

We use [provider]’s tracked next day service for all next day UK delivery on orders received before 12pm (noon) Mon - Fri (Next Day delivery orders placed after 12:00 noon on Friday will be shipped the following Monday.)

How can I track my order?

Once we’ve received your order you’ll receive a confirmation email with your tracking number and the link to check your parcel’s status. If you don’t receive your confirmation email, please let us know via email – hello@nomi-home.com

Do you ship to my country?

We currently only ship within Mainland UK (United Kingdom)
Please check back for updates on where we ship to.
For more details about delivery please see our Delivery Page

Which payment options do you accept?

We accept debit and credit cards, including Visa and Mastercard, as well as Paypal and Apple Pay.

Do you offer exchanges and refunds?

For full details on our refund policy please see our Shipping & Returns page

How long do your candles burn for?

Our 220g candles burn for approximately 40 hours. This will depend on accurately following our Candle Care instructions when it comes to the first time you light and burn your new candle.

Do you have candle care guidance?

Absolutely, we have a detailed Candle Care page right here

What kind of wax do you use?

Our candles are made from a natural blend of vegetable wax & rapeseed wax with trace amounts of mineral wax to support the hot throw (how the scent actually emanates when the candle is burned) This profile of wax ensures a clean and consistent burn and scent throw with the least possible sooting and damage to the wax, as well as being a kinder environmental choice.

How are your candles made?

All our natural candles are blended and poured by hand here in the UK with toxin and phthalate free fragrances to ensure a high quality and sustainable product.

Do you offer wholesale?

If you have any enquiries regarding wholesale - no matter the size of request, then please don't hesitate to contact us at info@nomi-home.com

Is your packaging recyclable?

Yes, all our packaging and packaging filling is recyclable at home, no need to go to the supermarket.